Troubleshooting Canva

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By Scott.Brownlee

updated 2 months ago

If your Canva upload does not convert immediately in Simplebooklet:


Check to ensure that you are not at your Simplebooklet limit as defined by your account. You should also be able to see a queue that lists your pending conversions from canvas. 



click convert on the particular job you want in the queue



Complete the conversion steps, and your booklet will be created.





If Canva wont let you upload it to Simplebooklet as the file size is too large:



You must instead download it to your device, it will be downloaded as a PDF. Then go to the dashboard of Simplebooklet, and you can upload it from there. 


If you are having any issues with using Simplebooklet with Canva, please see here: https://docs.simplebooklet.com/article/148-simplebooklet-with-canva 

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