> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://docs.simplebooklet.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My Readers Can't See My Booklet

# My Readers Can't See My Booklet

If someone you've shared your Simplebooklet with can't open it, here are the most likely causes.

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## Your Booklet Is Set to Private or Paused

By default, booklets need to be set to public and active before readers can view them. Check your Share settings to confirm your booklet is live.

1. From your **Dashboard**, click **Share** on the booklet.

2. Make sure your booklet is set to **Active** and not **Paused**.

If your booklet is paused, readers will see an error or a blank page when they try to open the link.

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## Your Free Plan Has Expired

If your free plan has reached its limits or expired, your booklet is automatically paused and readers can no longer access it. Upgrading to a paid plan will restore access.

See [Why Was My Free Account Removed?](link) for more details.

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## The Link Is Outdated

If you've shared an old link, it may no longer be valid — especially if you've changed your sharing settings or republished the booklet. Grab a fresh link from the **Share** tab and resend it.

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## The Booklet Is Password Protected

If your booklet has a password, readers need to enter it to gain access. Check your Share settings to confirm whether a password is enabled, and make sure you've shared it with your readers.

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## Still Having Trouble?

Contact us via the chat icon and send us the link to your booklet along with a description of what your readers are seeing. We'll take a look.

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### Related Articles

- [Why Was My Free Account Removed?](/en/article/why-was-my-free-account-removed-1lr2ibo/)

- [My Booklet Won't Open or Shows a Blank Page](/en/article/my-booklet-wont-open-or-shows-a-blank-page-p4906n/)

- [How to share your Simplebooklet](/en/article/how-to-share-your-simplebooklet-1jgan78/)