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# Troubleshooting Audio and Video Narration

# **Troubleshooting Audio and Video Narration**

If you’re unable to record narration or your microphone/camera isn’t working, it’s usually due to browser permissions or device settings. These steps will help you quickly identify and fix common recording issues.

|| Narration playback works in any browser, but **Google Chrome is the most reliable** for recording audio and video.


## **1. Check Your Microphone and Camera Selection**

1. Open your booklet and go to the **Record** tab.

2. Click **Record** from the left-hand toolbar to open the narration drawer.

3. At the bottom of the drawer, click **Select Mic/Camera** (or **Select Mic Options** for voice-only).

4. Choose the correct **microphone** and **camera** from the dropdown menus.

5. Try a short test recording to confirm everything is working.

Most issues are fixed at this step.


## **2. Browser Permissions Troubleshooting (Chrome)**

If your recording buttons are disabled or nothing is captured, Chrome may be blocking access.

### **Microphone Permissions**

1. Open **Chrome Settings**.

2. Search for **Microphone**.

3. Click **Site Settings → Microphone**.

4. Make sure **simplebooklet.com** is listed under **Allowed**.

5. If it’s blocked, switch it to **Allow**.

6. Verify the correct microphone is selected at the top of the page.


### **Camera Permissions**

1. Open **Chrome Settings**.

2. Search for **Camera**.

3. Click **Site Settings → Camera**.

4. Make sure **simplebooklet.com** is listed under **Allowed**.

5. Switch it to **Allow** if needed.

6. Confirm the correct camera is selected at the top of the page.


## **3. Exclusive Microphone Access (Windows)**

Some apps may prevent Simplebooklet from using your microphone.

1. Quit apps that may be using your microphone, such as:

* Skype

* Zoom

* Talkdesk

* Teams

2. Unplug your headset and plug it back in.

3. Try recording again.

4. If the issue is fixed, change Windows settings so this doesn’t reoccur:

### Disable Exclusive Control (Windows)

1. Open the **Control Panel** → **Hardware and Sound** → **Sound**.

2. Go to the **Recording** tab.

3. Select your microphone → **Properties**.

4. Go to the **Advanced** tab.

5. **Uncheck**: *Allow applications to take exclusive control of this device*.

6. Click **Apply**.


## **4. Mac Audio Input Troubleshooting**

Macs sometimes use the internal microphone even when a headset is plugged in.

1. Go to **System Settings** → **Sound**.

2. Select the **Input** tab.

3. Check whether your device switches to **External Microphone**.

4. If it stays on **Internal Microphone**, your headset may not be Mac-compatible.

(USB and USB-C microphones are typically the most reliable on macOS.)


## **5. WIX Plugin Limitation**

You cannot record narration from the **WIX Simplebooklet plugin**.

To use narration tools, you must log in directly at:

[**https://simplebooklet.com**](https://simplebooklet.com)


## **How this impacts the Reader’s Journey**

Clear, reliable narration supports the **Attention** and **Engagement** stages of the Reader’s Journey. Ensuring your microphone and camera work properly helps your audience stay focused, understand your message clearly, and feel more connected to the content you’re presenting.