Simplebooklet Incident Response Policy

Simplebooklet Marketing Inc. | Effective October 2025

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1. Purpose

The purpose of this policy is to define the process by which Simplebooklet Inc. identifies, manages, and resolves security incidents that could affect the confidentiality, integrity, or availability of company systems, customer data, or services. This policy ensures all incidents are managed effectively, minimizing business impact and maintaining user trust.

2. Scope

This policy applies to all Simplebooklet systems, infrastructure, employees, contractors, and partners who access company data or systems. It covers all forms of incidents, including cybersecurity breaches, data leaks, service disruptions, unauthorized access, and suspicious activity.

3. Objectives

• Detect, assess, and respond rapidly to any information security incident.
• Contain and mitigate damage to systems and data.
• Communicate transparently and appropriately with affected stakeholders.
• Preserve evidence for potential forensic analysis.
• Prevent recurrence through documented lessons learned and corrective action.

4. Incident Definition

A security incident is any event that threatens or violates the security of Simplebooklet's information systems or data.

Examples include:

• Unauthorized access to data
• Loss or theft of company devices
• Malware or ransomware
• Denial-of-service (DoS) attacks
• Credential compromise
• Data exposure through misconfiguration

5. Roles and Responsibilities

6. Incident Response Phases

• Identification: Monitor systems and alerts to detect potential incidents. Verify and classify severity (Low, Medium, High, Critical).
• Containment: Limit spread by isolating affected systems and disabling compromised accounts while preserving evidence.
• Eradication: Remove malicious code, close vulnerabilities, and revoke compromised credentials.
• Recovery: Restore systems from clean backups, validate data integrity, and monitor for recurrence for at least 48 hours.
• Post-Incident Review: Document root cause, timeline, and lessons learned; update policies and systems accordingly.

7. Communication and Escalation

• Internal Notification: All incidents must be reported immediately to the Incident Response Lead.
• Customer Notification: If customer data is affected, users will be notified within 24 hours of confirmation.
• Regulatory Notification: Reportable incidents will be communicated to relevant authorities within the required timeframe.

All external communications must be approved by the CEO or designated spokesperson.

8. Evidence Handling

• Preserve system logs, affected files, and forensic images.
• Store evidence securely with restricted access and documented chain of custody.
• Do not alter or delete evidence prior to review.

9. Training and Awareness

• All employees receive annual security awareness training.
• Incident response simulations are conducted at least once per year.
• Engineering and support teams receive specialized detection and reporting training.

10. Policy Review and Maintenance

This policy is reviewed annually or after any major incident. Updates are approved by the CEO and CTO. A summary of incidents and mitigation actions is included in Simplebooklet's annual Security and Compliance Review.

11. References

• ISO/IEC 27035:2016 – Information Security Incident Management
• NIST SP 800-61 Rev. 2 – Computer Security Incident Handling Guide
• GDPR Articles 33–34 (Breach Notification)
• PIPEDA Principle 7 (Safeguards)

Approved by: Chief Technology Officer, Simplebooklet Inc.
Next Review Date: October 2026

Updated on: 08/09/2026