Troubleshoot Canva Imports in Simplebooklet

If you created your design in Canva and are running into issues after importing it into Simplebooklet — such as blurry pages, missing pages, or videos not playing — this guide walks through the most common causes and how to fix them.

1. Text or Images Look Blurry

This is the most common issue and is usually not related to your plan, page limits, or permanent quality loss.

What's happening

Pages can appear slightly blurry while they're still processing. Preview rendering may look softer than the final result. On Free plans, the last two pages may briefly appear blurry while the Simplebooklet watermark is applied — this is temporary and clears automatically once processing finishes.

What to do first

Try Simplebooklet's built-in Rebuild tool before changing anything in Canva:

1. From your Dashboard, click the cover image of your booklet to open Preview Mode.
2. A drawer opens from the left side of the screen. At the bottom, click Troubleshoot.
3. Click Rebuild your Simplebooklet — We'll try to fix broken fonts, blurry images, and bad layouts.
4. Wait for the reconversion to complete, then review your pages in Preview Mode.

In most cases, this resolves the issue without needing to re-export from Canva.

If it's still blurry after rebuilding, contact us through the help chat.

2. Videos Turn Into Images After Import

This is expected behavior when importing Canva designs as PDFs.

Why this happens

Canva PDF exports flatten all content. Video elements can't carry over as playable media in a PDF.

How to keep videos playable

1. Import your Canva design into Simplebooklet as usual.
2. Open the booklet in the Edit tab.
3. Add videos directly using a video file upload or a hosted link (YouTube, Vimeo, etc.).

This keeps videos interactive in your published Simplebooklet.

3. Pages Are Missing After Conversion

This usually happens during the Canva export step.

What's happening

Canva does not always export every page by default.

How to fix it

1. In Canva, go to Share → Download.
2. Make sure All pages is selected.
3. Download again and re-upload to Simplebooklet.

4. "Export from Canva Failed" Error

This error typically originates in Canva, not Simplebooklet.

What to try

• Refresh Canva and try exporting again.
• Remove unused or hidden assets to reduce file size.
• Export in smaller batches if the document is very large.
• Download the PDF to your device first, then upload it manually into Simplebooklet.

Related Articles

• Troubleshoot your Simplebooklet Conversion
• Can I Leave the Converting Screen?
• Why Are My Booklets Showing as Paused?

Updated on: 17/08/2026