Troubleshooting Payment Issues
Troubleshooting Payment Issues
If you're seeing an error when trying to upgrade or pay for a Simplebooklet plan, here are a few things to try before reaching out to us.
Common Fixes
Try a different browser. We support all major browsers including Chrome, Safari, and Firefox. If you're having trouble in one browser, switch to another and try again.
Try a different card. If your card is being declined, try a different one. We accept major credit cards as well as PayPal and Apple Pay.
Check that you're on the right account. If your account has lapsed or been cancelled, old renewal links won't work — you'll need to purchase a new plan from a fresh login. It's also worth checking whether you or someone on your team has a second account under a different email address, as you may be trying to pay on the wrong one.
Clear your browser cache and try again. Occasionally cached data can interfere with the checkout process.
Still Not Working?
If none of the above resolves the issue, contact us via the chat icon and let us know:
- What error message you're seeing (a screenshot helps)
- What browser and device you're using
- What email address your account is under
- What plan you're trying to purchase
Our team will take a look and get you sorted out.
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Updated on: 28/08/2026
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