Troubleshoot your Simplebooklet Conversion
Troubleshoot Your Simplebooklet Conversion If your booklet has blurry images, misaligned text, or font issues after conversion, the Rebuild tool can fix most of these automatically. It reconverts your file with adjusted settings and applies the result without you needing to re-upload anything. Available on all plans. How to Troubleshoot Your Conversion From your Dashboard, click the cover image of the booklet you want to fix. This opens PreviewSome readersFix “Can’t Reach This Page” Error for Custom Domains (CAA DNS Record Update)
Fix “Can’t Reach This Page” Error for Custom Domains (CAA DNS Record Update) If you see an error such as: “Hmm… can't reach this page. It looks like the webpage at [your custom domain] might be having issues, or it may have moved permanently to a new web address.” This may be caused by a CAA DNS record on your parent domain that restricts who is allowed to issue SSL certificates. Simplebooklet must be able to issue a certificate through Let’s Encrypt to support the secure** Few readersCompress your Files to Meet Simplebooklet's Upload Size Limits
Compress Your Files to Meet Simplebooklet's Upload Size Limits If you receive an error while uploading your file, it likely exceeds your plan’s upload size limit. Large files are typically caused by high-resolution images, print-quality exports, or embedded animations. Compressing your file or optimizing media will usually resolve the issue. Available on all plans. Upload File Size Limits by Plan Your maximum upload size depends on your subscription: Free Plan — 25 MBFew readersFix Links Changing or Overwriting Each Other in your Simplebooklet
Fix Links Changing or Overwriting Each Other in your Simplebooklet If multiple links on your page keep changing to the same destination, it’s usually because a link was added to the entire page. When this happens, every new link or hotspot you add will sit on top of that full-page link and inherit the same action. This guide will show you how to identify and remove the page-level link so each link on your page works independently. Available on all plans. *Why This HappensFew readersWhy your Simplebooklet is Taking a Long Time to Load
Why your Simplebooklet is Taking a Long Time to Load If your Simplebooklet feels slow to open or pages take time to display, the issue is usually related to file size, device performance, or optimization settings — not a platform error. This guide walks through the most common causes and how to fix them. Available on all plans. Common Reasons a Simplebooklet Loads Slowly 1. Your File Is Large The most common cause of slow loading is a large uploaded PDF. This typicFew readersWhy the Last Pages Look Blurry on the Free Plan
Why the Last Pages Look Blurry on the Free Plan If you’re viewing a Simplebooklet on the Free plan and notice the last pages appear blurry, this is expected behavior and nothing is broken. Applies to the Free plan. What You’re Seeing On the Free plan, a Simplebooklet notification appears near the end of the booklet. While this notification is visible: The last pages may appear slightly blurred Text and images may look softer than the rest of the booklet This eFew readersBroken Gradients, Fades, or Overlays After Converting
Broken Gradients, Fades, or Overlays After Converting If your gradients, fades, or image overlays looked fine in your original design but broke after converting or replacing your booklet, don't worry — you don't need to redesign anything. This is a known conversion issue and there's a quick fix built right into Simplebooklet. How to Fix It Go to your Dashboard and find the affected Simplebooklet. Click Replace and re-upload your file. Once replaced, open your bookFew readersTroubleshooting Payment Issues
Troubleshooting Payment Issues If you're seeing an error when trying to upgrade or pay for a Simplebooklet plan, here are a few things to try before reaching out to us. Common Fixes Try a different browser. We support all major browsers including Chrome, Safari, and Firefox. If you're having trouble in one browser, switch to another and try again. Try a different card. If your card is being declined, try a different one. We accept major credit cards as well as PayPal and ApFew readersMy Readers Can't See My Booklet
My Readers Can't See My Booklet If someone you've shared your Simplebooklet with can't open it, here are the most likely causes. Your Booklet Is Set to Private or Paused By default, booklets need to be set to public and active before readers can view them. Check your Share settings to confirm your booklet is live. From your Dashboard, click Share on the booklet. Make sure your booklet is set to Active and not Paused. If your booklet is paused, readers will sFew readersI Can't Log In to My Account
I Can't Log In to My Account If you're having trouble signing in to Simplebooklet, here are the most common causes and how to fix them. Wrong Email Address The most common login issue is using the wrong email address. If you've signed up for Simplebooklet more than once, or if someone on your team created an account on your behalf, you may have multiple accounts under different email addresses. Try any other email addresses you or your team may have used. If you're not sure, contacFew readersMy Booklet Is Stuck on the Converting Screen
My Booklet Is Stuck on the Converting Screen If your Simplebooklet has been converting for longer than expected or appears to be frozen, here's what to do. How Long Does Conversion Take? Most booklets convert in under a few minutes. Larger files — especially PDFs with many pages, high-resolution images, or complex layouts — can take longer. If your booklet has been converting for more than 10 minutes, something may have gone wrong. Can I Leave the Page While It Converts? YFew readersMy Booklet Won't Open or Shows a Blank Page
My Booklet Won't Open or Shows a Blank Page If your Simplebooklet isn't loading or is showing a blank page, it's usually a browser or connection issue rather than a problem with your booklet itself. Work through these steps before reaching out to support. Things to Try Clear your browser cache. Cached data can cause pages to load incorrectly. Clear your cache and reload the page. Each browser handles this differently — search "clear cache [your browser name]" for instructions.Few readersTroubleshooting Audio and Video Narration
Troubleshooting Audio and Video Narration If you’re unable to record narration or your microphone/camera isn’t working, it’s usually due to browser permissions or device settings. These steps will help you quickly identify and fix common recording issues. Narration playback works in any browser, but Google Chrome is the most reliable for recording audio and video. 1. Check Your Microphone and Camera Selection Open your booklet and go to the Record tab. Click *Popular