I Can't Find My Previous Booklet
I Can't Find My Previous Booklet
If you're logged in but can't see a booklet you previously created, the most common reason is that your free plan has expired.
The Most Likely Cause: Free Plan Expiry
The Simplebooklet free plan includes up to 1,000 opens over 6 months. When either limit is reached, your account is paused. If no action is taken within 30 days of the pause, your account and all associated content are permanently deleted.
If your booklet has disappeared, this is almost certainly what happened. See Why Was My Free Account Removed? for the full explanation, including what your options are and whether you may still be able to recover access.
If Your Account Was Paused and You Just Upgraded
If you upgraded to a paid plan during the 30-day grace period, your booklets should reappear automatically once your payment is processed. If they don't show up within a few minutes, try refreshing your Dashboard. If they're still missing, contact support via the chat icon and we'll sort it out.
If your account was already permanently deleted before you upgraded, your content cannot be recovered. Upgrading restores your account going forward, but deleted booklets are gone for good.
If You're on a Paid Plan
If you have an active subscription and still can't find a booklet, try the following:
- Make sure you're logged into the correct account — it's easy to have multiple accounts under different email addresses.
- Contact our support team via the chat icon and we'll help you track it down.
Related Articles
Updated on: 28/08/2026
Thank you!