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Articles on:Troubleshooting
Find solutions to common issues with your Simplebooklet and get back on track quickly.

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  • Troubleshoot your Simplebooklet Conversion
    Troubleshoot your Simplebooklet Conversion The Conversion Troubleshooting Tool helps you solve common formatting problems like blurry images, misaligned text, or font issues that can sometimes occur during conversion. This tool ensures your booklet looks polished and professional, providing a high-quality digital experience for your audience. How to Troubleshoot your Simplebooklet Conversion Open your Dashboard and scroll to the Simplebooklet you wFew readers
  • Fix “Can’t Reach This Page” Error for Custom Domains (CAA DNS Record Update)
    Fix “Can’t Reach This Page” Error for Custom Domains (CAA DNS Record Update) If you see an error such as: “Hmm… can't reach this page. It looks like the webpage at your custom domain might be having issues, or it may have moved permanently to a new web address.” This may be caused by a CAA DNS record on your parent domain that restricts who is allowed to issue SSL certificates. Simplebooklet must be able to issue a certificate through Let’s Encrypt to support the secure&160Few readers
  • Fix Links Changing or Overwriting Each Other in your Simplebooklet
    Fix Links Changing or Overwriting Each Other in your Simplebooklet If multiple links on your page keep changing to the same destination, it’s usually because a link was added to the entire page. When this happens, every new link or hotspot you add will sit on top of that full-page link and inherit the same action. This guide will show you how to identify and remove the page-level link so each link on your page works independently. *Why This HappensFew readers
  • Troubleshooting Audio and Video Narration
    Troubleshooting Audio and Video Narration If you’re unable to record narration or your microphone/camera isn’t working, it’s usually due to browser permissions or device settings. These steps will help you quickly identify and fix common recording issues. 1. Check Your Microphone and Camera Selection Open your booklet and go to the Record tab. Click *Some readers

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